The Sensemaking Process and Leverage Points for Analyst Technology by Peter Pirolli and Stuart Card

Abstract: There are a relatively few open literature reports that provide empirical descriptive studies of intelligence analysis and that link these into the context of expertise and work. This paper, based on first results from a cognitive task analysis and verbal protocols give a broad brush description of intelligence analysis as an example of sensemaking. It then suggests some possible leverage points where technology might be applied.